The best international airports in the world are proofs that high service delivery to its traversing passengers makes an establishment a five star airport. One of the factors in determining whether an airport is of world class calibre is the serviceability of its airport lounges.
To the ordinary traveller, airport lounges are viewed as waiting or even entertainment areas where to pass the time while waiting for a flight. But to a frequent flyer or business traveller, they can bring significant comfort and provide immediate satisfaction to immediate needs. No traveller can better appreciate the importance of a classy, comfortable and functional lounge than a corporate traveller.
There are many classes of travellers that come and go through the airport; but it is the corporate travellers who demands higher serviceability, efficiency and functional airport lounges. International or the regular corporate travellers are passengers with purpose. For them every minute they spend on travelling is important. They are the breed of workaholics that wants to spend every minute working. That's why airport lounges providing certain office features as well as home service oriented facilities are top of their list. With this kind of service, corporate travellers are not inconvenienced and could continue with their business agenda even while on the go.
Airport lounges that cater best to the needs of a corporate traveller are those that are usually available to first class and business passengers; usually managed by a big airline, these first class lounges or business lounges offers business amenities like private meeting rooms, fax, internet connections, phone and other basic business services. Other than that, this high class lounges also offers entertainment, foods, drinks and other services that caters to the comfort of the corporate traveller. In order for these facilities to click with the corporate travellers, its service delivery should aim of providing office service conjoined with the purpose of satisfying the comfort needs of the corporate traveller.
Not all airports offer these types of airport lounges. The first class or business lounge can usually be seen in international airports where melting pot of different passengers merges. In addition, these first class and business lounges are not readily available to the public. Access to these airport lounges is limited only to first class or business class passengers. Limiting access to these lounges ensures the exclusivity, distinction and comfort only associated with first class and business flights.
Travelling can be a tedious activity, especially to those who are travelling for work and still working while travelling. The innovation of these lounges will show us that more and more airlines are providing airport lounge services aimed at providing services that specifically caters to the needs of its first class and corporate travellers. The serviceability of airport lounges aims in providing a momentary home or office to its customers. The existence of a first class and business class airport lounge is considered a factor in making an airport of a world class calibre.
Nguyen An Tra My
Martin Wynn
