An Overview of Hospitality & Tourism Industry especially for Hotels in Kenya

The country renowned as a conference and business destination is rising rapidly with the capital Nairobi, beating Johannesburg to clinch the leading Meetings and Conference City in Africa in 2016. In 2015 the conference tourism rises to 15.6% from 12% of a total number of international arrivals in 2014, with further growth expected in 2017. Almost 50% of tourism in Kenya is international tourism with the availability of some of the best hotels in Kenya.

Kenya continues to attract hotel investments, not ignoring the fact with the great evidence of the global investor poise in the countries tourism sector. A numerous new chain of hotels in Kenya opened in 2016, increasing the bed count by over 2,000. These include among others – Radisson Blue, Golden Tulip, Royal Tulip and many other luxurious hotels are still in the development adding up to the more numbers that will open up in the year 2017. Hilton Garden Inn and Hilton Upper Hill – which will make the continent's tallest hotel, City Lodge Hotel Group will also open a property by the same title at the much glorified the Two Rivers Mall, while Four Points by Sheraton will brand its second property, which has been operating as Best Western Premier already.

Moreover, Kenya has one of the biggest and most diverse tourism industries in East Africa, with offerings in a range of niches including the meetings, incentives, conferences and events (MICE) segment and safari ecotourism. There are best hotels in Nairobi as well as the best hotels in Mombasa for events (MICE) and accommodation.

Customer Service Facilities

Kenya is offering the world class Hospitality services. Hotels in Kenya is having 24 hours support through phone calls, as well as Live Chat for customers who may wish to make contact at the time of booking, or when visiting the website. This ensures that customers who want to communicate have adequate and effective channels. However, keeping in mind that a fraction of tech-savvy customers prefers to remain totally independent.

Before and after check-in, each guest is assigned with Travel Advisors who is always in contact with both the guest and the hotel to ensure everything flows seamlessly. There is a scheduled call to interact with the guests at various intervals during the planning, their stay and post trip. Also, hotels in Kenya are allowing reviews to enable guests to express their opinion on both the process as well as their stay.