There is an intense competition in the travel market at all level, which makes the travel agencies to perform better and better in order to stay in the competition. Mid office and travel back office system management is considered one of the most crucial system that enable them to offer satisfying travelling experience to the customers through quality support. However, it can prove to be a difficult process where possibility of errors remain high if travel agencies doesn't have a system. The best way to prevent is by automating backend travel process with mid office system for resolving issues of travelers in real time.
Importance of automating backend travel operations and bookings
In travel industry, the management of back office is as crucial as the front end. It includes operations such as enquiry management, booking management, supplier management, generating invoices & reports and regulatory compliance which covers the administration and support personnel that doesn't require client facing. Automating these functions saves a lot of time, effort and money for the company, which enhances their productivity and performance and offer more satisfaction to the customers. Some of the main backend travel operations that can be automated using mid office are as follows:
- Invoicing and reporting: Calculating cost of sales and revenue can be tedious yet significant task, which needs to be performed on a regular basis. Manually carrying it out requires prolonged time and effort, which can be saved by automating the process using automation tools such as XChange mid office system. It helps the travel agency to generate accurate reports while tracking the payments and bookings in real time.
- Business intelligence: Travel agencies are required to develop effective travel policies and compliances, travel pattern reports along with monitoring the labor cost. It involves a lot of manual work, but with mid office system, the company can reduce their labor cost and increase their productivity through reduced time consumption using integrated applications.
- Commissions of suppliers and agent: It is also necessary to calculate the commissions of sub-agents, suppliers and vendor which include hotel, flight, car rental etc in order to find out the exact revenue generated. By automating this operation, the company won't need to carry out this confusing and hectic task.
- Customer relation: Certainly one of the most important aspect of travel agency is to maintain good relations with the customers for which, travel CRM software should be utilized. Mid office system can also act as travel CRM system where customer services can be automated to provide real time support to the travelers along with after care services such as promotion and feedback.
Martin Wynn
