Consistency in quality
Every industry has its own set of norms, practices and safety standards. But there are many fly-by-night operators in the hotel supply business who do not any consideration for hotel industry norms, government regulations, your brand's image, your business credentials, vendor-client relationships and your business' long-term growth prospects. All they ever need is money and nothing else.
They mess around with products of any brand that they are to grab, any make and any quality which might not result in your ultimate guests' satisfaction. As they do not conform to quality and safety standards, they present different product variants everytime they may come for supply. Ill-supplied product or service with poor quality can also be counter-productive and may result in legal tangles and other damages.This erodes hotel's reputation of uniformity and quality standards.
But, in the case of a trusted Hotel Supplier, he wants to establish himself in the trade for long term and creates a dependable relationship (with you/your hotel) based on mutual benefits, better pricing and with products that perform well.
Continuous and scheduled supply
With the rising costs of human resources, it is always better to have a dependable hotel supplier who supplies all that your needs on a pre-determined schedule. This saves you a lot of human capital and avoids unnecessary worries of getting supplies on time, shortages, time loss in meetings and conversations with new suppliers and oft-repeated vendor screening processes.
Understanding of needs and standards
A reputed and trusted supplier knows the periodical needs of your hotel, its policies and standards, and does everything possible from his end to supply products or equipment that fit your hotel's requirements and pattern of operation fully conscious of your hotel's quality standards, designs, dimensions and your Corporate image.
Dependability for repair and replacement
Hotel equipment, electronic gadgets, hotel furniture and accessories might need periodic maintenance, condition checks, repairs and replacements. Suppliers who had sold and gone without trace make things worse in such scenario for you. So, those vendors who have proved and established string credentials in such after-sales service and support have to be sought for buying these goods in the first place.
So, choose suppliers with good track record, foothold and presence in their line of business with dependable communication and quality systems irrespective of whether they are new or long existing.
Courtesy:
The Arcadia Hotel Supplies
Coimbatore, INDIA
Martin Wynn
